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🤖🎨👀 Engage Smarter: How to Use AI for Eye-Catching Visual Content
Boost Engagement & Trust | Refine Your Email Strategy | Sip into Italian Heritage

Let’s kick today off with a little bit of trivia!
Which of the following AI models was the first to use a "transformer" architecture, laying the foundation for models like GPT and BERT?
Be sure to stick around until the end to find out the answer.
In Today’s Email:
Boost Engagement & Trust
Refine Your Email Strategy
Sip into Italian Heritage
On The Edge This Week:
Resources and News:
ConvertBox makes it easy to create personalized, on-site messages that engage visitors at just the right moment.
Have you ever considered how artificial intelligence (AI) could transform the way we create visual content for marketing? AI is rapidly emerging as a powerful tool for producing eye-catching visuals that grab and hold consumer attention. It’s no surprise that forward-thinking marketers are embracing AI to stay competitive and stand out in a crowded digital landscape. READ MORE
In a world where buyers do their own research and trust real experiences over marketing hype, testimonials have become one of the most valuable tools in your business toolkit. A well-placed, well-written customer quote can do more to build trust than a dozen product pages.
Here’s how to use testimonials effectively—and in a way that actually helps convert potential customers.
Start with the Real Stuff
The most common mistake? Asking someone for a testimonial and hoping they’ll magically send something persuasive. Nine times out of ten, you’ll get a generic “It was great,” which doesn’t help anyone make a decision.
You need to guide the conversation. Ask questions like: What problem were you trying to solve? What results did you get? What was different about our product or service compared to what you tried before? This turns a bland endorsement into a clear, relatable story that other potential buyers can connect with.
Also, make the process frictionless. Offer them a quick form, or do a short interview and turn that into a quote for them to approve. The easier it is, the more likely you are to get what you need.
Put Testimonials Where They Matter
Even the best testimonial is useless if it’s buried on a page no one visits. Think about your customer journey—where are they making decisions? That’s where testimonials belong.
Put them on your homepage to make a strong first impression. Add them to product pages to reinforce trust when buyers are comparing options. Use them in email sequences to nudge people toward action. Slide them into proposals, sales decks, and brochures. They’re versatile—use them.
And yes, social media counts too. A simple graphic with a customer quote can build engagement and visibility fast. Just make sure it’s relevant to what you’re promoting.
Use a Mix of Voices
Different buyers trust different voices. That means one polished corporate testimonial won’t cut it. You need variety—quotes from solo founders, department heads, freelancers, operations folks, first-time users, longtime clients.
Diverse testimonials help different types of prospects see themselves in your story. And when people feel like you understand them, they’re more likely to buy from you.
If you can get video testimonials, even better. People naturally trust faces and voices. These don’t have to be high-production. Authenticity beats polish every time.
Give Context or Lose Impact
“This was amazing, I recommend it” doesn’t move the needle. Why was it amazing? What problem did it solve? Who said it?
Always include details: the customer’s name, title, company, and location if possible. Add a photo. Reference the specific product or service they used and what they achieved. Specifics are what make a testimonial feel credible and convincing.
Always Ask for Permission
You’d think this is obvious, but it’s overlooked way too often. Don’t post quotes, names, or photos without asking. It’s not just about legality—it’s about respect.
Plus, asking for permission gives you the chance to deepen the relationship. You might find that a customer is open to doing more: writing a case study, filming a testimonial, or referring new business your way.
Keep It Updated
Old testimonials lose relevance. Maybe your product has changed. Maybe your customer base has shifted. Or maybe it just looks dated.
Review your testimonials regularly—at least every quarter. Retire anything stale and bring in new stories that reflect your current direction. Keeping testimonials fresh ensures they always align with where your business is headed.
Don’t Hide From Negative Feedback
Not every customer will be thrilled. That’s okay. What matters is how you respond.
Acknowledging and resolving issues can actually build more trust than glowing reviews. When people see that you listen, respond, and improve—that’s real credibility.
Sometimes, the best testimonials come from people who had a rough start but ended up happy because you made things right.
Let Customer Testimonials Do the Heavy Lifting
Think of testimonials as your best customers doing your marketing for you. When done right, they’re not fluff. They’re proof. They speak to concerns, they show results, and they give new customers the confidence to say yes.
So don’t treat them like filler content. Treat them like your frontline sales tool. Be strategic. Be intentional. And let your customers help you close the next deal.
Are you a small business owner aiming to improve your email marketing strategy? You might be surprised to learn that how often you send emails can play a major role in your overall success. READ MORE
Ready to dive into the soul of Italy’s most revered wine? Vin Santo invites you on a sensory journey through its rich history, cultural roots, and time-honored winemaking traditions. Uncover the secrets behind its unique vinification process and the grape varieties that create its unforgettable flavor. Whether sipped as a digestif or paired with dessert, Vin Santo promises to enchant your palate. Pour a glass and join us as we explore the legacy and future of this beloved Italian classic. READ MORE
Voice AI Decisions That Impact Your Bottom Line
Learn how today’s contact centers are deploying AI faster, reducing costs, and improving customer experience with smarter model and platform choices.
This guide explains the trade-offs between small and large language models, showing how smaller models can deliver faster response times and lower costs without sacrificing quality. It also highlights where large models begin to add complexity and slow down performance, helping you make the right decision for scale and simplicity.
That’s all for today. As promised, here is the answer to our trivia question!
Attention Is All You Need
We hope you enjoyed the latest issue of Get The Digital Edge. Be sure to check back next week for even more edge. Have a great day!
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Cheers,
Get The Digital Edge Team (and Scott)